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Privacy policy incorporating GDPR, DPA and PECR

www.taltreesstoves.com is a website operated by Taltrees Home Heating Ltd. We are registered in the UK under company number 6535599. Our trading address is Taltrees Centre, Worcester Road, Tenbury Wells, Worcestershire, WR15 8JA.

This privacy policy covers the Taltrees Home Heating Ltd website and how we collect information from users together with an explanation about how we will comply with GDPR (General Data Protection Regulation), DPA (Data Protection Act) and PECR (Privacy and Electronic Communications Regulations).

The information you provide to us will be used to respond to enquiries received on the website only and will only be retained for the purpose of completing our business with you. We take your privacy very seriously and if you provide us with information during your visit to our website, we will not sell, exchange or release your personal information (name, e-mail address, mailing address, etc.) to any other third party. Once your enquiries have been addressed they will be cleared from our email system on a regular basis. Website enquiries are not collated or added to a database.
All information held is on hard copy, except where third party platforms are used (please see below.)

Should you no longer wish to have your personal information contained on our files, you have the right to ask us to remove this information by contacting us at the address shown below.

Using our website

Any downloadable files and other media that are made available on our website are used at your own risk. We will make every effort to ensure these files are safe and free from viruses; however, it is your responsibility to take your own precautions using anti-virus software.

Links to external websites are sometimes included on our web pages. We check these links to ensure they are safe, however users are advised to proceed with caution when clicking on any external links.

We accept no responsibility for any loss or damage incurred by you whilst using or acting upon the information contained within this website.

We reserve the right to amend any aspect of this website or the services provided.

What information do we collect?

1. Enquiry form
Information collected on the enquiry forms on our website will be used to answer your enquiry and provide further information needed to meet and follow up your request.

Cookies and how we use them
We do not use cookies on our website and we will not place cookies on your computer when you access our website.

We retain the right, however, to use cookies in the future when they are essential to provide an online service such as e-Commerce; you can read more here:
https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/

We do not currently use Google Analytics to analyse user activity and gain insights to help us improve our website, but, again, we retain the right to do so in the future. You can learn more about how Google uses data by visiting their web page located at www.google.com/policies/privacy/partners/   or any other URL Google may provide from time to time.

You can take steps to block cookies by using the security settings in your web browser.

Data security
We comply with the requirements of GDPR regarding the management, processing and security of your personal data. We have conducted an audit of all personal data held on our servers and how we process it on behalf of our clients.

Data stored by us is managed in a way to minimise risk of loss or theft.

Data handling by suppliers
We use a variety of suppliers to provide additional support for the running of the business and services to clients. Emailing systems, warranty processing, notifying regulatory bodies and accounting are some of the third party support platforms we use. We will ensure that these suppliers and any future suppliers comply with GDPR.

Privacy policies from our main, existing suppliers / third party platforms can be found here:
https://www.sagepay.co.uk/policies/privacy-policy
https://www.sage.co.uk/uk/hrpayrollhero/privacy-policy
https://www.hetas.co.uk/privacy-policy/
https://hostway.com/privacy-policy/

If you have any questions about our data processing, please contact us for more information.

Copyright
The information contained on this website is owned by us and you may not use any of this content for your own commercial use.

Taltrees Home Heating Ltd
Taltrees Centre
Worcester Road
Tenbury Wells
Worcestershire
WR15 8JA

enquiries@taltreesstoves.com